tg339 Terms and Conditions

Section 1.1

Platform Overview

tg339 is an online gaming and betting platform that provides casino games, sports betting, and live dealer gaming services for Bangladeshi users. These Terms serve as a legal agreement between tg339 ("Platform", "we", "our") and the user ("member", "you").

Section 1.2

Right to Modify Terms

tg339 reserves the right to change, amend, or update these Terms at any time. Members will be notified by email or via the platform for significant changes. Continued use of the platform after any changes will be considered acceptance of the revised Terms.

Section 1.3

Applicable Law

These Terms are governed by relevant international laws and regulations. Both parties will first attempt to resolve any disputes through negotiation. tg339 operates as a safe and reliable platform and ensures SSL encryption and fair play.

Section 2.1

Age Requirement and Eligibility

The following conditions must be met to create an account and use services on tg339:

• You must be at least 21 years of age.
• You are registering voluntarily and no one is forcing you to do so.
• All information you provide is true, accurate, and up to date.
• You are not using this platform in violation of any country's laws.
• You will operate only one personal account.

Section 2.2

Multiple Accounts Prohibited

Each user may operate only one account. If the same person creates multiple accounts, tg339 reserves the right to close those accounts and forfeit any deposited funds. Creating multiple accounts for the purpose of abusing bonuses or promotional benefits is strictly prohibited.

Section 2.3

KYC and Identity Verification

tg339 reserves the right to verify a member's identity, age, and payment method at any time. A national identity card, passport, or other government-approved document may be requested for verification. Withdrawals may be held until verification is complete.

Section 3.1

Minimum Deposit and Withdrawal

Transaction limits on tg339 are as follows:

• Minimum deposit: ৳200 (applicable for all methods).
• Minimum withdrawal: ৳1,000.
• Withdrawal time: Processing is usually completed within 1 hour.

Section 3.2

Accepted Payment Methods

tg339 supports the following payment methods: bKash, Nagad, Rocket, Upay, and bank transfer. Withdrawals should be made using the same method used for deposits. The payment method must be registered in the member's own name — use of third-party accounts is strictly prohibited.

Section 3.3

Withdrawal Process and Verification

When a withdrawal is requested, tg339 will review it. In cases of suspicious activity or policy violations, the withdrawal may be temporarily suspended and the account may be subject to investigation. tg339 reserves the right to reject a withdrawal without reason if it deems an investigation necessary.

Section 4.1

Welcome Bonus

New members are eligible to receive a 100% bonus on their first deposit up to ৳15,000. The following conditions must be met to receive this bonus:

• The wagering requirement on the bonus is 20x (twenty times).
• Wagering must be completed within the specified time limit from the date the bonus is received.
• Bonus bets apply to specific games — the game contribution list is subject to change.
• An account is eligible to receive the welcome bonus only once.

Section 4.2

VIP Cashback Program

tg339's VIP program has four tiers, each offering weekly cashback:

• Bronze: Up to 0.3% weekly cashback.
• Silver: Up to 0.6% weekly cashback.
• Gold: Up to 0.9% weekly cashback.
• Platinum: Up to 1.2% weekly cashback.

You can advance to higher VIP tiers through regular play. Cashback is automatically credited to the account every Monday.

Section 4.3

Bonus Abuse Prohibited

tg339 monitors every account to prevent bonus abuse. The following activities will be considered bonus abuse and may result in bonus cancellation along with account suspension:

• Placing bets on opposing outcomes to avoid risk (arbitrage).
• Applying low-risk betting strategies to meet bonus requirements.
• Collecting bonuses using multiple accounts.
• Registering using false or another person's identity.

Section 5.1

Account Security

The member bears full responsibility for keeping their account login details (username and password) confidential. If any unauthorized access or suspicious activity is noticed on the account, tg339's support team must be informed immediately. Sharing account details with third parties is strictly prohibited.

Section 5.2

Prohibited Activities

The following activities are completely prohibited on tg339:

• Any form of fraud or deceptive behavior.
• Attempting to interfere with or manipulate the platform's software.
• Harassing or threatening other members.
• Money laundering or depositing funds from illegal sources.
• Using automated software, bots, or algorithms.
• Deliberately exploiting technical errors in the platform.

Section 5.3

Account Suspension and Closure

tg339 reserves the right to temporarily suspend or permanently close any member's account without prior notice if:

• The member violates any provision of these Terms.
• The information provided is found to be false or misleading.
• The account appears to be linked to fraud or abuse.
• The member requests self-exclusion or responsible gaming measures.

Section 6.1

Fair Play and RNG

All casino games on tg339 are operated using verified Random Number Generator (RNG) technology. This ensures that the outcome of every game is completely unbiased and meets benchmark standards. tg339 always upholds the fair play principle and does not tolerate any form of game manipulation.

Section 6.2

Technical Issues

If a game session is interrupted mid-way due to loss of internet connection or a technical error, tg339 will determine the round result based on server records. In such situations, the server log will be considered the final evidence for any member's claim. tg339 is not liable for any loss caused by technical issues if the problem is due to the member's internet connection.

Section 6.3

Sports Betting Rules

For sports betting, tg339 sets specific game rules and odds. If a match is abandoned or postponed, the bet is generally considered void and the staked amount is refunded. For live betting, odds may change instantly and the odds at the time the bet is placed will be considered final.

Section 7.1

Data Collection and Use

tg339 collects members' personal information and uses it solely for providing services, verifying identity, and ensuring security. Information is not sold to third parties or transferred for commercial purposes. For more details, please read our Privacy Policy.

Section 7.2

SSL Encryption and Security

tg339 uses the highest standard SSL encryption technology to keep members' financial and personal information secure. Our servers are subject to regular security testing. Members' passwords are stored in encrypted form — tg339 will never ask any member for their password.

Section 8.1

Limit-Setting Features

tg339 encourages members to play responsibly. Members can set the following limits on their account:

• Daily, weekly, or monthly deposit limits.
• Session time limits (how long you can play).
• Loss limit settings.
• Temporary break or long-term self-exclusion.

Section 8.2

Self-Exclusion

If a member feels that gaming is having a negative impact on their life, they can contact our support team at any time to have a self-exclusion limit applied to their account. The self-exclusion period can range from a minimum of 6 months to permanent. Attempting to create a new account during this period is prohibited. For more details, please visit our Responsible Gaming page.

Section 9.1

Service Interruptions

tg339 is committed to ensuring the highest quality of service. However, tg339 is not liable if the service is temporarily interrupted for the following reasons:

• Unexpected technical issues or server maintenance.
• Natural disasters, cyberattacks, or unforeseeable circumstances.
• Issues with the member's internet connection or device.
• Technical faults from a third-party game provider.

Section 9.2

Winnings Claims

If any dispute arises regarding game results, tg339's server logs will be considered final. Any winnings obtained due to a technical error may be voided. tg339 reserves the right to verify any claim for an unusual amount of winnings and may withhold payment until the investigation is complete.

Section 10.1

Complaints Process

If you have any complaint or dispute, please contact our support team first. tg339's support team provides assistance in Bengali via 24/7 live chat. To submit a complaint by email, write to [email protected].

Section 10.2

Dispute Resolution Process

If the matter is not resolved through the support team, it will be escalated to senior management. tg339 reviews all valid complaints sincerely and works toward a fair resolution. The process from filing a complaint to a final decision may take up to 14 business days.

Section 10.3

Related Policies

In addition to these terms, the following tg339 policies also apply:

• Privacy Policy — How your information is collected and used.
• Responsible Gaming — Safe gaming practices and self-exclusion.
• FAQ — Answers to common questions.